Capitec personel with no people skills Secunda

Upon visiting Capitec bank in Secunda Mall I had a bad experiance the lady that helped me was so unfriendly and it did not seem like she was in any mood to help me I needed a banking app on my phone and she hardly explained the app to me seeing as everything is new. She told me about a debit order that returned and afterwards she and her collauge started laughing and talking about me. this really made me feel unappriciated and i dont think that this is good people skills.