1 reviews | Active since Jul 2011
Capitec penalise me for arrears when I was never in arrears. Acknowledge that it is incorrect but not rectifying it
Last month I was promised that the arrears interest on my account would be removed and refunded.
This is my third complaint about the same thing and every time Capitec contacts me and promises it will be rectified.
Over the whole term of my loan nearly every month it shows arrears interest (are int) on my account, while Capitec confirmed many times that my account was never in arrears.
The account is paid per debit order and I never missed one payment.
Even on today's date (21 November) my payment did go off per debit order but it shows arrears interest on my statement for today, the same date as my payment was deducted.
How and why?
I'm very disappointed that I was told twice before that it would be corrected and would not happen again, but it wasn't and it did.
Everyone reading here please check your statements very carefully because they take arrears interests when the account is not in arrears and they don't fix it even if they confirm it isn't correct.
Please never take a personal loan with Capitec as you pay interest on arrears for nothing.
20/11/2024 997 ARR INT 2.00 100 695.56
20/11/2024 997 INTEREST 1 812.75 100 693.56 20/11/2024 997 RET/UNEM CI 156.70 98 880.81 20/11/2024 997 DISAB CI 10.84 98 724.11 20/11/2024 997 DEATH CI 158.67 98 713.27 28/10/2*** ADJ ARR/ADV BAL CR 135.52 98 554.60 28/10/2*** MISC CREDIT-135.52 98 554.60 24/10/2*** MISC DEBIT 3 371.21 98
690.12 24/10/2024 997 DEBICHK PAYMENT-3
371.21 95 318.91 22/10/2*** TRANSFER-3 371.21 98 690.12 20/10/2024 997 *SERVICE FEE
69.00 102 061.33 20/10/2024 997 ARR INT 4.00 101 992.33 20/10/2024 997 INTEREST 1 773.39 101 988.33 20/10/2024 997 ARR RET/UNEM CI 5.36 100 214.94 20/10/2024 997 ARR DISAB CI 0.37 100 209.58 20/10/2024 997 ARR DEATH CI
5.43 100 209.21 20/10/2024 997 RET/UNEM CI 153.46 100 203.78 20/10/2024 997 DISAB CI 10.62 100 050.32 20/10/2024 997 DEATH CI 155.39 100 039.70 18/10/2024 997 MONTHLY DUES-3 371.21 99 884.31 01/10/2024 0 OPENING BALANCE 99 884.3
Today is Sunday 19 January and a red exclamation message appeared on my Capitec app stating the following:
Your account is overdue
You owe R3 371.21 on your Term Loan. We understand that this happens, and we want to help. See your available options with no need to call or visit a branch.
Let us help you
I want to ask you, to dare you... Show me and explain when and where my account became arrears by one full payment?
I dare you show me! Prove this!
I am so fed up I want to throw up when I see Capitec logo!
People please read this and never, ever take a loan with Capitec - they will accuse you, take arrears interest when you're not in arrears and promise this wont happen again but it will continue every month despite complaints and branch visits and any other strategic *******.
Capitec is *********** and dishonest.
I am so fed up with their promise8
Today is Sunday 19 January and a red exclamation message appeared on my Capitec app stating the following:
Your account is overdue
You owe R3 371.21 on your Term Loan. We understand that this happens, and we want to help. See your available options with no need to call or visit a branch.
Let us help you
I want to ask you, to dare you... Show me and explain when and where my account became arrears by one full payment?
I dare you show me! Prove this!
I am so fed up I want to throw up when I see Capitec logo!
People please read this and never, ever take a loan with Capitec - they will accuse you, take arrears interest when you're not in arrears and promise this wont happen again but it will continue every month despite complaints and branch visits and any other strategic *******.
Capitec is *********** and dishonest.
I am so fed up with their promise8