MK
Maropene K
1 reviews | Active since Jan 2013
05 Jun 2024, 14:29
Capitec Payshap is nonsense
Capitec has lost money that I paid via PayShap on 31 May 2024. I logged a call on the same day. The 72 hours have passed since I logged a call and there is still no answer as to where the money is and when it would be refunded. I do get a sense that there are many stakeholders involved, but I should not be disadvantaged like this.
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Capitec Bank's replyOfficial
05 Jun 2024, 17:08Good day Maropene.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Jun 2024, 17:08
Official
Good day Maropene.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MK
Maropene K's updateReviewer Update
22 Jun 2024, 08:34Three weeks later, I have received a few calls, nice lady who want to help. But I won't even want my enemy to join Capitec cos thier systems are really a disaster. I received a message on 05 June and again today saying incident has been resolved. How is it resolved? Where is the money that I paid? Please return the money to my Capitec account
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MK
Maropene K's update22 Jun 2024, 08:34
Reviewer Update
Three weeks later, I have received a few calls, nice lady who want to help. But I won't even want my enemy to join Capitec cos thier systems are really a disaster. I received a message on 05 June and again today saying incident has been resolved. How is it resolved? Where is the money that I paid? Please return the money to my Capitec account
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