Capitec Payment Reversal Issue

On the 1st of March 2018 I accidentally payed money to a wrong account using the *120*3279# function on my cellphone, I immediately contacted the bank to inform them, I was given a reference number ********** 01 and was told that they will contact the person that the money was accidentally payed to for them to refund the money. After thirteen days with no response from Capitec ( only get information when I call them) to tell me that they cant get hold of the person who the money was payed to ( I personally spoke to the person numerous times) only to find out today that they are claiming they cant get hold of the client. Today I was told that the matter has now been send to their admin department with a new reference number ********** 8. How long does it take to do a reversal, as the effected party claims that the money has been removed from their account. If this is the way Capitec bank cares about their clients I will gladly move my account.