Capitec paying fines to NCR, FSB or SARB for ******** acts to unfortunate clients a possibility?

<p>Intro: --------- Regardless of being capitec's loyal client from the year 2012, it's now been a complete year (12months) of my account still being frozen. Body: ---------- I've attempted to go to the branch several times; 1) The 1st branch consultant in Campus Square said I should bring along a written affidavit stating the source of funds together with my ID copy, which I did the exact same day. She then said they'll contact me within 3 to 5 business days. 5 business days passed with them not contacting me, so I decided to go to the same branch on the 7th day. I asked to get assisted by the same consultant and told her that I still haven't received any feedback, no call, email or sms was sent to me. As much as I was frustrated, she was disgusted by upper management failing to carry out what they had promised. Because I already given what was required, and her forwarding it to them that same day, she decided to give the ***** department a call for a follow up as they had promised. After hearing the consultants explanation that I submitted everything they required the previous week; and that I hadn't received feedback still, the ***** investigator then said they're still investigating the matter and they'll send me an email from 3 to 5 days. He further requested that an affidavit of the FNB account holder that paid the funds into my account to submitted it at FNB. After she did, still nothing changed. No phone call, email, letter or sms was received from them to me. What was sent instead was only their promotional emails. Months passed till it became 2018, still nothing. This year in March, I decided to visit the Brixton capitec branch to check if it's still frozen or if perhaps there's a remedial solution on resolving the unclear &amp; unexplained freeze to my account. 2) This 2nd consultant welcomed me with a smile and after explaining to her my query and that all i need is a resolution, she called them. After her phone call with who i'd guess is a *****/ forensic investigator, all she said was that she can't help me because it's under investigation so the best resolution is if I wait for the investigation to finish... This is the most pathetic excuse i've been hearing all along. Whats not making sense to me is that forensic investigators have all the time to answer calls, freeze client accounts for entertainment and request for affidavits they barely read or take My Conclusion: -------------------- Aslong as Capitec doesn't want me to use their financial products and services anymore, I too don't want Capitec to hold my money for me. As far as I see, Capitec closed my account with them; which had a positive balance. So since we all know that if an account is closed, what ever that remains after paying the bank service fees should be handed over to you either cash/written cheque/eft transfer.</p>