CB
Coral B
1 reviews | Active since Sept 2009
27 Oct 2025, 16:14
Capitec, PayFast, & Cell C, where is my money?
I paid R 549.00 for Cell C data with my Capitec Credit Card on the Cell C portal on 19th May 2024 at 14h00. The data never arrived. I called Cell C & they confirmed that they had network issues that day. I have followed up numerous times with Cell C, and Capitec. The money came off my Capitec account (it was pending for three days). I eventually spoke to PayFast yesterday, 25th June 2024. PayFast says that the last transaction I made on that cell phone number was 3rd March 2024 and not 19th May 2024
If the money came off my account, where is it now?
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Replies (3)0
Replies (3)CB
Coral B's updateReviewer Update
03 Jul 2024, 10:39PayFast? Another week has gone past and I've still not had any feedback.
The original incident occurred more than six weeks ago!
The original incident occurred more than six weeks ago!
CB
Coral B's update03 Jul 2024, 10:39
Reviewer Update
PayFast? Another week has gone past and I've still not had any feedback.
The original incident occurred more than six weeks ago!
The original incident occurred more than six weeks ago!
CB
Coral B's updateReviewer Update
19 Jul 2024, 11:21Good Day, PayFast,
When you said that further feedback would be received on 8th July, did you mean that you would receive feedback or that I would receive feedback?
I ask because I have still heard nothing and today marks two months after the incident.
Kindly respond.
When you said that further feedback would be received on 8th July, did you mean that you would receive feedback or that I would receive feedback?
I ask because I have still heard nothing and today marks two months after the incident.
Kindly respond.
CB
Coral B's update19 Jul 2024, 11:21
Reviewer Update
Good Day, PayFast,
When you said that further feedback would be received on 8th July, did you mean that you would receive feedback or that I would receive feedback?
I ask because I have still heard nothing and today marks two months after the incident.
Kindly respond.
When you said that further feedback would be received on 8th July, did you mean that you would receive feedback or that I would receive feedback?
I ask because I have still heard nothing and today marks two months after the incident.
Kindly respond.
Capitec Bank's replyOfficial
27 Oct 2025, 16:36Good day Coral
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply27 Oct 2025, 16:36
Official
Good day Coral
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank