Capitec pay is *****ing my money.

I'm getting nowhere and I really need my money back.

Order #406-2****56-*** Order #***

On 27 February 2026 I placed two orders on Amazon and paid with Capitec Pay. Come delivery day, I went on the app to see why no delivery happened and saw my order was cancelled. They said "you have not been charged for this order", but that's not what my banking app says.

I immediately called Amazon's customer service where they said they didn't receive any payment. I told the person that I did indeed pay. He said it will probably refund within 7 days. Shortly after the call I received a text message stating that Capitec is aware of a problem. "No Action is needed." 🙄🙄🙄

After 7 days I called again. Again Amazon said they received no payment but said I should send bank statements. Which I did. But now they've totally ghosted me. I've sent more emails to follow-up, but no reply.

I also called Capitec twice in this regard and they just say they are investigating. For how long? This is more than a thousand bucks. I called Amazon again on 11 May. They told me it's the bank's problem. I called Capitec then. They told me the case (case nr. ***9) is closed as the merchant said they refunded me. AMAZON HAS NOT REFUNDED ME. MY WALLET BALANCE IS 0. Very rude agent from Capitec. I contacted Amazon again (via text on the app). They said they will investigate again, but they also made it clear that they didn't receive the funds and that they feel the problem is with Capitec.

Almost three months later and no refund yet from either Amazon or Capitec.

I truly hope this matter can be resolved ASAP.