Capitec pavilion complaint

I opened a account on behalf of my 17 ueear old son when he was 13. Recently my son sioed his card and purchase was declined. We went to the capitec pavilion branch on the 6th of October where Abigail assisted us. It was oiced up that the account needed to be fica. I submitted what was needed as the guardian and Abigail said it will take a while to upload, bit she will call me once all in order. She called me on the 7th to ask if I could come in with my son's card as it seems the fica wasn't the problem that something happen on the account on the 31st of May. She said it was no need for my son to be at the branch. She was on the phone with someone else that eventually also could help. I got irritated and just asked for the account to be closed and the funds to be transfered to my bank account. I was then told that they need my son at the branch to close the account.

Capitec pavilion has now gained plus minus 150 as I just left.

They look like they very confused and not sure how to do things accordingly. Hope you enjoy my son's money that is only 17 years old