Capitec - pausing of account issue

Capitec once again paused my daughter's account. It's been 4 days and even after handing in the required documents as well as an affidavit, were told that it's insufficient. All of this costing me money... petrol driving up and down, phonecalls that never gets returned even after leaving numerous messages. My daughter has Turner Syndrome and can't work, but receives money from family and friends. She was supposed to go for medical treatment for her back that had to be canceled, because we can't access the money for it because of the account being paused. Capitec doesn't care about their clients. Her health is not important to them, because this was communicated to them and still nothing. Now it's weekend again and nothing will be done as the department that deals with these issues are only open Monday to Friday. This is unacceptable.