Capitec paused account

My account was paused around 20 January .. One of my pocket savings account was paused and I was told to bring my ID and an affidavit of whether I know the money that was deposited in my account, I did all that but my account is still paused and now even debits are bouncing from the main savings account and declines when i swipe or withdraw money . I go to the bank to enquire almsot every week but this does not get resolved and I just want my account to be opened, please assist.