SG
Sandra G
1 reviews | Active since Mar 2021
15 Apr 2021, 08:34
CAPITEC: PATHETIC SERVICE, LIES AND CLIENT CARE
And so the saga of my R100 000 that was hacked, continues. Despite various promises and excuses, Capitec is yet to refund me. Meanwhile they are accusing me of neglegence, this while the money was hacked from my app and NO information was given to any part at any stage. A second attempt and email to the office of the CEO has yet to be responded to. Meanwhile Capitec is running various campaigns showcasing their excellent service delivery, statistics on client numbers etc. All lies. I would advise current clients to close their account with Capitec immediately, as one cannot trust them to "put the clients money where there mouth is".
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Replies (2)
Capitec Bank's replyOfficial
15 Apr 2021, 08:53Good day Sandra
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Apr 2021, 08:53
Official
Good day Sandra
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
SG
Sandra G's updateReviewer Update
15 Apr 2021, 09:06Don't even bother. This is a standard reply. This matter has been continuing since February 17, 2021. I have spoken to numerous personnell at the call centre - every time someone diffetent - having to explain the whole matter again. Capitec is going nowhere slowly and are clearly not interested in resolving the case or refund my money.
SG
Sandra G's update15 Apr 2021, 09:06
Reviewer Update
Don't even bother. This is a standard reply. This matter has been continuing since February 17, 2021. I have spoken to numerous personnell at the call centre - every time someone diffetent - having to explain the whole matter again. Capitec is going nowhere slowly and are clearly not interested in resolving the case or refund my money.