Capitec pathetic service !!!

I am extremely appalled by the non-existing service provided by this so called customer centric bank. Working for an international company, I sometimes need to submit claims for parking, etc. This was paid from out finance office in Bangalore with no problems. In November 2020, the company paid R229 into m account. I was advised to call Capitec's ***** department and I did that. After so many claims, they now want to levy a charge of R130 against the payment of my company. They sent the money back because I asked for an explanation why previous claims, much higher than this one was paid with no intervention. Company received the money back and repaid it into my account. Tried getting through to ***** Dept after receiving SMS's, but no answer. I decided to sent an email. Three months and a whole email trail later, the consultant rep**** on my fourth email, advising that i need to call the ***** dept. I tried again today. THEY DO NOT ANSWER ! Why can they not call me after I told the consultant that they do not answer my calls ? Capitec might be "cheap", but they use ************ ways to get you to pay for their services. At the point where I am looking to open a transactional account at another bank. Corporate arrogance starting to surface here !