Capitec Pathetic Service

7 months later and still struggling with the pathetic service from Capitec Bank. Retrenched Feb 2021,submitted retrenchment claim to the bank in Feb 2021....no feedback from the capitec/insurance claims or credit department. Received a legal letter in June, sent an email and finally some sort of assistance that was very short lived... Turns out insurance has covered 6 months, yet the bank threatens that I pay?? 6months paid for, submitted affidavit as requested stating I am still unemployed in July 2021 for another 6 months coverage as advised... Affidavit sent 3 times to Abigail Van Wyngaardt, Whitney Jardine, Crystal Abraham's and Credit insurance claims. Was advised by Abigail that it was received in July and will forward to insurance claims and should be covered in 2 weeks, End of July my account gets debited... A whole 2 weeks to get a refund from the bank once again requesting my affidavit in order to refund my money.. Sent it again. August the account falls into arears, I call in and held on for a solid 20min before receiving any assistance to speak to a consultant that knows nothing about nothing! I get told payment was made on the 15th of June 2021 but fail to state what payment and for which months, payment was made but the account to this day sits in arears?? Consultant has the nerve to tell me that insurance dept states that they have not received the affidavit that was sent 3 times and I should send it again... If it was never received, how was the refund done in July? States it takes 30 days for coverage while the account sits in arears impacting my credit score because once again capitec pathetic service! 2 months later since first affidavit sent, still awaiting feedback, still awaiting coverage, still awaiting email responses but no avail.... Never had issue with Capitec bank but as of 7 months it's just pathetic after pathetic service rendered. I do not want to be called by someone who's knows nothing about this matter leaving me to explain a whole 7 months of ******* to get told "I will find out and call you back" never to happen!! Worst experience from a clueless bunch.