CAPITEC PATHETIC SERVICE

If i would rate, i would rate CAPITEC ZERO. I have been using Capitec for years and money has been entering the account. On the 2nd of February 2024 i received a lumpsum of money to establish a salon and when i start paying the people who will be doing the furniture decor etc and those that i owe. All of a sudden my account was blocked and they even reversed the money that i paid to those stakeholders. I logged the call at the branch and and the incident was closed before i was even notified of the solution or way forward. I called back the customer care and they put me from pillar to post and they told me i am supposed to bring affidavit and a certified ID. I went to the branch again and i was told they are suspecting a ***** in my account. I gave them proof of the source of income and those documents. I was then told that i need to wait for 5 days to relog a call as the previous one was closed. I did not get my money back. An email was sent by a guy called Devan to say they are ow investigating and they will respond on the 12th of February 2024. Imagine the money was frozen from the 3rd of February 2024 and i must wait to eat and live until the 12th of February!!!!!!!!!!!!!!!!!Helpdesk consultant are even worse they dont know their job. Another one even said to the branch lady Dimakatso that they did that because i have never received the kind of lumpsum i received when i get it now and then even more. CAPITEC PATHETIC