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Nolubabalo T

1 reviews | Active since Jun 2019

06 Mar 2021, 11:13

Capitec Pathetic service

Good day,

My ref no : ***4, ID ***

I would like to log a complaint about the pathetic service received from Capitec Bank

I had purchased the Mango ticket online on the 25/02/2021 , I have requested Capitec to recall the amount as the amount is sitting with your Bank

The amount is not with Mango but with Capitec, your consultant has confirmed it and Mango Airlines does not have the money with (see screen dump below with all Clients payment that was sent and mine is not reflecting)

Can you please see to it that I get the Money ASAP as I am in need of the money worse during these hard times no one has money laying around or to be kept by a Bank

And I know that a reversal does not take decades and can be done immediately as it easily done on the Capitec App of which I don’t have the option to do it on the App

I am really having second thoughts about this Bank , I am not having any joy ( I am considering of changing banks ) I had bad experience with your Bank as this is not 1st time receiving a pathetic service

0
Replies (4)
Capitec Bank
Capitec Bank's reply06 Mar 2021, 11:15
Official
Good day Nolubabalo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

NT
Nolubabalo T's update08 Mar 2021, 12:49
Reviewer Update
Capitec has not given me my money , Please assist what do I do ???? I have logged this with the branch , I have made numerous call all this at my cost , but Capitec just does not want to give me money , Capitec consultants can see the money is with them but whats the hold up ? Why is Capitec keeping my money ? why is it difficult to transfer my money back ? I have to suffer financially whereas Capitec is keeping my money , why must Capitec keep my money whereas their money / loans accumulates interest , I am logging this with OMBUDSMAN .. I am sick and tired of this bank

NT
Nolubabalo T's update09 Mar 2021, 09:10
Reviewer Update
Complaints consultant : Nothemba Nobanda with Ref no : ***4, they are still gathering the information since a week ago for an online purchase done 25/02/2021 already , the way she talks to me its like Capitec is doing me a favor : I was the one who was making the online purchase at my own comfort so this between I and Mango , Mango is also saying this between my bank and I , I WANT MY MONEY WITH INTEREST "The next step is starting now I am escalating this to the OMBUDSMAN

NT
Nolubabalo T's update09 Mar 2021, 15:02
Reviewer Update
I have received numerous calls from different Call Centre agents with different theories :

Nothemba Nobanda was supposed to get back at me and she still has not

Ashendren was supposed to send me an email with everything in writing as they tend to change what ever they say over the phone

Hassan from card disputes is telling me to wait 30 days HELL NO!!! that money is accumulating interest , who is going to be liable ???

Please help me LORD , I am changing this I CANT TAKE IT ANYMORE """