Capitec - Pathetic Service

I have had a Capitec bank account for the last 10 years. On 12 January 2020 I had two ********** transactions put through on my account. The first transaction was on my debit card (debit order) and the second transaction on to my credit card (online shopping). I contacted Capitec immediately to stop both my cards. I was given a case number. Capitec could not assist with any details regarding how this happened as the Capitec app requests you enter your pin on your app to process online transactions. This did not happened however the transaction was processed. I was asked to go to the bank and pick up a new debit card and credit card. The matter of the ********** transactions would be investigated and feedback provided. Upon arrival at the bank I was told I would need to R65.00 per card as this was the bank policy for Capitec however a consultant in the bank said that should not be the case I did not damage or lose my card in this instance. I have contacted Capitec regarding the charges relating to the issuance of the new cards. NO FEEDBACK.

Today the 11 February 2020, one month later and I still do have an explanation as to how those transactions were processed on my account. Once again NO FEEDBACK.

Disappointed with Capitec