Capitec pathetic in ***** cases

We were hijacked in Aug 2022 and everything we had got ****** (cards, phones, wallets, everything). We had to go to hospital as I was 35 weeks pregnant and my husband was hit over the head and bleeding.

As soon as we were able to get hold of a phone we canceled our cards, then we went into Capitec branch to submit the police report for our ***** investigation.

Now after 3 months Capitec tells me they have no grounds to dispute the ********** transactions as my card was used to perform them (THE CARD THAT WAS ****** and then TAPPED by the *****s).

How on earth does that work!!!!! What is the use of reporting a ****** card and ***** if capitec does not do ANYTHING to recover the ****** funds???????

This is absolutely such a disappointment and makes me consider if capitec is actually the bank one wants to be at.

Firstly I dont get ANY feedback on my ***** investigation and then when I follow up I am told capitec has no grounds to dispute the ********** transactions (because they were performed with my ****** card through tapping it)

Standard Bank assisted me to recover the funds (tapped out of that ****** card ) within 3 days