CAPITEC PATHETIC EXCUSE FOR A BANK.

I have been waiting for 5 days for a simple answer, spent ****ing R350 worth of airtime calling, had to take a half a day off work, only for these "customer service" agents to tell me they cannot assist me, as the person who was dealing with me, was not available. I was on hold for 20min, back and forth between 3 different people only to find out that they never uploaded my documents. Thursday (07/11/2019) - sent documents and received confirmation of receipt Friday (08/11/2019) - called to follow up (hold for 15min) i was told to leave a message , as he was not available. He apparently left, half day, without getting back to me. Monday (11/11/2019) - called in trying to get hold of Chumani, who was dealing with my application, left multiple messages, no call back. Had to pretend to be somebody else, then he answered, as he was trying to avoid me for what reason, i have no idea. Tuesday (12/11/2019) - Received email to read terms and conditions and that they were going to call me. No further communication. I called back, only to find out i have to go into a branch.

WHAT A ****ING WASTE OF TIME !!! ****ING IDIOT EMPLOYEES...