JB
Johann B
1 reviews | Active since Sept 2021
09 Oct 2023, 12:33
Capitec - Pathetic customer service and assistance!!!!
I have an account with Capitec for roughly 12 years now. I am working online for an international company and need a loan, so I requested that Capitec advise when the will be calling, so I can ensure to be offline at those times, but they keep calling at any time they want. I've sent numerous email, it was even escalated, but they just dont care. What are we paying service fees for, when there are no service!!!!!! I'm honestly thinking of finally moving away from Capitec. It seems its also a sinking ship with pathetic customer services!!!!!
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
09 Oct 2023, 13:23 Good day Johann
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Oct 2023, 13:23
Official
Good day Johann
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JB
Johann B's updateReviewer Update
09 Oct 2023, 14:05Again, there is no consideration for what time suits me best. Please arrange with me an appropriate time via email!!!!!!!!!
JB
Johann B's update09 Oct 2023, 14:05
Reviewer Update
Again, there is no consideration for what time suits me best. Please arrange with me an appropriate time via email!!!!!!!!!
JB
Johann B's updateReviewer Update
11 Oct 2023, 16:402 days later, and the loan application is still not completed!!!!! If I have to wait any longer for the money, I'll rather take all my banking to another bank!!!!!!!!
JB
Johann B's update11 Oct 2023, 16:40
Reviewer Update
2 days later, and the loan application is still not completed!!!!! If I have to wait any longer for the money, I'll rather take all my banking to another bank!!!!!!!!
Capitec Bank's replyOfficial
11 Oct 2023, 17:31Good day Johann
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Oct 2023, 17:31
Official
Good day Johann
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JB
Johann B's updateReviewer Update
13 Oct 2023, 10:52You guys are pathetic!!!!!!!!!!!!!!!!! You keep coming onto Hello Peter with these Thank you for letting us know BS when you are well aware of the issue, were warned about it, was asked for assistance, and here today, a week later still no assistance!!!
Please people, do not waste your time and money on this bank!!!! We the people keep their doors open, pay their salaries but they treat us this way.
Other banks know the clients keep them having a job, and the business afloat, so they go out of their way to help their clients......not Capitec. They think they can talk to us as they please, when they please and we must just shut up.
I have gone so far to post more on LinkedIn and I will not stop until I get helped!!!!
And dont set up another BS Watsapp bot to help me! Im not paying to be guided by a robot that understands nothing!
I want service!!!!!!!!!!!!!!!!!! If you dont know what service is, go check in FNB, ABSA, Nedbank.....go check even in Spur, as they have better service than Capitec!!!!!!!!!!!!!!!!!!!
Please people, do not waste your time and money on this bank!!!! We the people keep their doors open, pay their salaries but they treat us this way.
Other banks know the clients keep them having a job, and the business afloat, so they go out of their way to help their clients......not Capitec. They think they can talk to us as they please, when they please and we must just shut up.
I have gone so far to post more on LinkedIn and I will not stop until I get helped!!!!
And dont set up another BS Watsapp bot to help me! Im not paying to be guided by a robot that understands nothing!
I want service!!!!!!!!!!!!!!!!!! If you dont know what service is, go check in FNB, ABSA, Nedbank.....go check even in Spur, as they have better service than Capitec!!!!!!!!!!!!!!!!!!!
JB
Johann B's update13 Oct 2023, 10:52
Reviewer Update
You guys are pathetic!!!!!!!!!!!!!!!!! You keep coming onto Hello Peter with these Thank you for letting us know BS when you are well aware of the issue, were warned about it, was asked for assistance, and here today, a week later still no assistance!!!
Please people, do not waste your time and money on this bank!!!! We the people keep their doors open, pay their salaries but they treat us this way.
Other banks know the clients keep them having a job, and the business afloat, so they go out of their way to help their clients......not Capitec. They think they can talk to us as they please, when they please and we must just shut up.
I have gone so far to post more on LinkedIn and I will not stop until I get helped!!!!
And dont set up another BS Watsapp bot to help me! Im not paying to be guided by a robot that understands nothing!
I want service!!!!!!!!!!!!!!!!!! If you dont know what service is, go check in FNB, ABSA, Nedbank.....go check even in Spur, as they have better service than Capitec!!!!!!!!!!!!!!!!!!!
Please people, do not waste your time and money on this bank!!!! We the people keep their doors open, pay their salaries but they treat us this way.
Other banks know the clients keep them having a job, and the business afloat, so they go out of their way to help their clients......not Capitec. They think they can talk to us as they please, when they please and we must just shut up.
I have gone so far to post more on LinkedIn and I will not stop until I get helped!!!!
And dont set up another BS Watsapp bot to help me! Im not paying to be guided by a robot that understands nothing!
I want service!!!!!!!!!!!!!!!!!! If you dont know what service is, go check in FNB, ABSA, Nedbank.....go check even in Spur, as they have better service than Capitec!!!!!!!!!!!!!!!!!!!