Capitec - Pathetic customer service

I joined Capitec bank after hearing about their great products and great customer service, but was I wrong.

I have recently starting having issues where my card is being declined and then get the message that I have exceeded my daily tap and pay limit. When I go into the banking app, the permanent and temporary limits are way above the amount the message says I have exceeded.

So I called Capitec, was told everything looks fine. I then asked to speak to a manager, and after holding the phone for over 20minutes, the line dropped and now call back or anything.

So yesterday the same things happened, I couldn't use my card thanks to Capitec, couldn't put diesel in my vehicle thanks to Capitec. I called them again, same story as above, ask to speak to a manager, holding the line for over 15 minutues, the line dropped, and up to now no one from Captec has called me back.

So Capitec, your customer service is the worse I have ever dealt with as other companeis at least call back and try and follow up if the matter was resolved.

You have cost me money where I need to go and draw money to pay or things and YOU have made me look like a fool when my card gets declined.

And to top it off, yesterday afternoon, I get a message saying that you are charging my account with funds due to the transaction being declined but ITS YOUR fault my card is being declined as your system is not working, but making me suffer and being humiliated.

Your are PATHETIC