Capitec pathetic customer service

I called the reversal of eft department on 03/05 requesting a reversal of payment due to someone trying to **** me. They did investigation but didn't do the reversal because the person declined the reversal even though I had informed Capitec about the person ****med me. What a useless bank! They didn't even call me or send an update with my reversal payment, I had to call them for an update.