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Eleazer A

1 reviews | Active since Aug 2015

29 Jul 2020, 13:43

Capitec - Pathetic!!

My bank account has been hacked and R5000. 00 was removed out of my account, respective amounts was R3000 and R2000 via a transfer on the 27th of July 2020. I visited Mall of Africa branch and the consultant, Thandekile assisted me, the money has been retrieve by someone the morning apparently at a Capitec ATM. R5000 gone and the bank manager, Shannon Pillay mentioned that no Capitec ATM has cctv cameras! He did however mention that Capitec did everything in their power to protect their customers! Does this mean my account has been hacked due to "my negligence?!" The matter is apparently pending an investigation. My mobile app has been suspended, I have to go into the bank or do atm transactions only! Not just was my account hacked, it's an inconvenience to me as a client! A bank are supposed to protect the client's money as you assume it's safe there! CLEARLY NOT THE CASE! A day later, no courtesy call from Capitec, no other form of any communication regarding a serious matter where R5000 mysteriously "disappears" out of a consumer's account. Disgusted and appalled with Capitec!

0
Replies (2)
Capitec Bank
Capitec Bank's reply29 Jul 2020, 14:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
EA
Eleazer A's update31 Jul 2020, 11:20
Reviewer Update
Capitec surely is the most pathetic bank that ever existed! I received the feedback that the ****med money of R5000. 00 that was removed out of my account will not be refunded. The reason, apparently I waited 5hours to report the incident, immediately after the I found out that R5000. 00 was ****med out of my account, it has been reported to the Mall of Africa branch. Clearly Capitec does not take liability of their poor security protocols to protect their clients funds! On arrival at Mall of Africa branch, was a queue, they had network issueses as well, does that mean that time was taking in consideration, does it mean that if we at work or asleep that the matter needs to be reported during time you had no idea what was happening in your account while you busy working. Absolutely ludicrous! I will not hesitate to broadcast this on every social media platform to ensure Capitec prospective clients think twice before investing their money at this bank as the security protocols or rather lack thereof speaks volumes! I took the liberty to open a new account at a more reputable bank, Standard Bank and was informed that I was the 7th client she dealt with over a period that clients shifted banks due to lack of security. Still no liability from Capitec!!