cS
carrie S
1 reviews | Active since Feb 2015
05 Aug 2022, 15:33
Capitec pathetic
If I could rate you less than 1 I would please explain how your beyond pathetic IT department who you should fire in mass cannot provide a time like to customers on when they can access THEIR OWN FUNDS since you cannot move money from a savings pocket without a digital platform. Please further explain who will be held liable for the loss resultant of this at CAPITEC since you seem to not give a **** about your customers access. FIX IT or hire competent IT staff
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
05 Aug 2022, 17:12Good day Carrie
We are aware of the current system issues impacting your banking experience. Our App is currently unavailable and our IT team is working on fixing the issue. Please continue to use your card to pay or withdraw cash. We apologise for the inconvenience.
Kind regards
Capitec Bank
We are aware of the current system issues impacting your banking experience. Our App is currently unavailable and our IT team is working on fixing the issue. Please continue to use your card to pay or withdraw cash. We apologise for the inconvenience.
Kind regards
Capitec Bank
Capitec Bank's reply05 Aug 2022, 17:12
Official
Good day Carrie
We are aware of the current system issues impacting your banking experience. Our App is currently unavailable and our IT team is working on fixing the issue. Please continue to use your card to pay or withdraw cash. We apologise for the inconvenience.
Kind regards
Capitec Bank
We are aware of the current system issues impacting your banking experience. Our App is currently unavailable and our IT team is working on fixing the issue. Please continue to use your card to pay or withdraw cash. We apologise for the inconvenience.
Kind regards
Capitec Bank
cS
carrie S's updateReviewer Update
05 Aug 2022, 17:18thank you for your stock standard pathetic attempt at regurgitation of a copy and paste response. FIX THE PROBLEM
cS
carrie S's update05 Aug 2022, 17:18
Reviewer Update
thank you for your stock standard pathetic attempt at regurgitation of a copy and paste response. FIX THE PROBLEM
cS
carrie S's updateReviewer Update
05 Aug 2022, 20:27Have you had a data breach because this is smelling less like a technical problem and a lot like a we've been hacked issue. Best you start being upfront with your customers because if you had competent IT staff they wouldn't be sleeping to fix this issue.
cS
carrie S's update05 Aug 2022, 20:27
Reviewer Update
Have you had a data breach because this is smelling less like a technical problem and a lot like a we've been hacked issue. Best you start being upfront with your customers because if you had competent IT staff they wouldn't be sleeping to fix this issue.
Capitec Bank's replyOfficial
06 Aug 2022, 12:03Good day Carrie
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards
Capitec Bank's reply06 Aug 2022, 12:03
Official
Good day Carrie
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards