CAPITEC PARYS

Every month we struggle with the only ATM to deposit money. There is always a long queue or the ATM is not working. When we stand in the queue it always takes longer than a hour to get to the ATM, which means we must use the ATM after 6 or 7 in the evening which is very dangerous, but most of the times the ATM is not working. We can't deposit inside because of the high bank charges and if we don't deposit it at the ATM, our debit orders is not going through. I have send several e-mails to head office, phoned them and all they say is sorry we will take it up but the only way is to deposit it at the branch inside. It happens every end of the month and no one can help us. Since 2020 I struggle with this. .

When I first report that at Hellopeter they have rep**** that they will get back to me, well that is 3 years later and no came back, or phone me or gave me any solution, but only received this:

Capitec Bank’s reply 04 Feb 2020 at 12:18 I acknowledge your posting, and have referred it to Complaint Management for immediate attention. Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards Capitec Bank

Do Capitec Bank want us to deposit money inside so we pay that high bank charges, is that why we can't use the only ATM outside.

Why isn't there more than one ATM in Parys? Why don't they decrease there bank charges when the ATM is not working?

Sorry but this problem will never be solved by Capitec Bank.