Capitec partners in crime with Garena. The Google app swindle that cost you R70!

Like others who have complained on Hellopeter my account was raided multiple times for R14.99 each time with Capitec charging R1.00 fee for each. This was done through the google app Garena GBGB and they even had my card number which they verified before plundering my money! Capitec charged a fee for that too! In a three day period I was de*****ed of R559.65. I then received two sms from Capitec which I thought was part of the *****. I called customer services (at the usual expense on my celphone) and after a very lengthy explanation discovered that many other Capitec clients had been the subject of this exact ***** by Garena. The adviser I spoke to told me that 1/ He was cancelling my bank card and i had to go to the branch to get a new one issued and 2/ that the bank would reverse all fees and charges relating to this *****. OK. So I see they reversed the amounts and fees and today I travelled the 40 kilometre round trip to my local branch and then had to explain what had happened. The consultant seemed unaware of this ***** that was rife across people's accounts. She called someone for advice on the phone and seemed non the wiser. This was Ms Ntsiki at the Port Alfred branch. She eplained that she had no authority to issue a new card other than using the normal procedure which would cost me R70!! So along with the cost of a lengthy phone call, a 40km round trip, the bank who was complicit in this ***** was now charging ME R70 to finalise the mess! What's that all about? Given hundreds, if not thousands of other Capitec clients were victims of this *****, that is a nice way of making a profit at R70 a time, don't you think? This was insult to injury and the bank could have at least shown some goodwill by issuing a new card for the one THEY HAD CANCELLED, free of charge. Time to go to Tyme or Discovery I think!