SZ
Salome Z

1 reviews | Active since Oct 2010

14 Feb 2023, 17:08

Capitec part of Fruadulent system and refuse to correct it

To everyone reading this... If you want to make a lot of money go and make friends with someone at vodacom... or any other company who does debit orders make some friends and start creating accounts for whatever you want... clothes, airtime you know anything your heart desires! Now... create a debit order to be deducted from Capitec. You will be able to run these debit orders for moths without end. Capitec does not check from their side if the person responsible for the request of the debit order is actually the account holder. And if you want to stop it... well they just say it is not their problem... if you go to the company who created the debit order ********ly on your account... well they just say go to the bank... I really hope a proper ********* see this and takes the gap to the next level

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Replies (3)
SZ
Salome Z's update14 Feb 2023, 17:16
Reviewer Update
O ja and to add to this they ensure they do not give you reference numbers so you cannot raise the complaint at the Ombudsman who they then refer you to
Capitec Bank
Capitec Bank's reply15 Feb 2023, 07:39
Official
Good day Salome 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
SZ
Salome Z's update15 Feb 2023, 07:54
Reviewer Update
Hi Capitec...

What are you going to do? Call me again in only a weeks time and tell me "sorry not our problem?" like you did with my last review? And then put on Hello Peter "as discussed the matter has been resolved" even though that is not what happened in the discussion?