EK
ERASMUS K

1 reviews | Active since Jul 2022

26 May 2024, 09:41

CAPITEC, PAIN IN THE NECK

Good day, CAPITEC ACCOUNT No. *** INCIDENT DATE 26/04/2024 As you CAN SEE, IF you are ABLE to comprehend the English VERNACULAR. I have waited for an ENTIRE month for you to inform me that you have REPAIRED your defective phone app. BUT NO, you remain quiet. So now I will complain to all forms of social media There is a MAJOR problem with your Capitec Phone app. My phone was HACKED via the whatsapp app and ALL my card details, front and back, ARE CLEARLY VISIBLE to the hackers. The Absa card and the Standard bank card have ***X blanking out the IMPORTANT details. I am bedridden and can only walk short distances on level surfaces. Because of your phone app PROBLEM, I had to go to the bank and EXCHANGE my hacked card for a new card. All the TROUBLE because of your PROBLEMATIC phone app. Where is YOUR attempt at PREVENTING hackers from ROBBING all YOUR CLIENTS, because of YOUR DEFECTIVE APP? Erasmus kotze

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Replies (1)
Capitec Bank
Capitec Bank's reply26 May 2024, 11:08
Official
Good day ERASMUS Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.