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Phumla M
1 reviews | Active since May 2018
03 Dec 2019, 09:29
Capitec paid back the money.
Remember that review I wrote last year about this bank, well they did pay me my money back & I was actually feeling empty, because I don’t know the number of people that went through what I went through, & if I received the money back because of writing here, even though I was glad because it took them months to investigate & finally send me the money, the fact was that they couldn’t help me right after the incident & that was painful because I had to find other means to pay my rent..I hope this never happens to anyone & that they should atleast install cameras at their ATMs please, it’s very serious.
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Replies (3)Capitec Bank's replyOfficial
03 Dec 2019, 15:19I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Capitec Bank's reply03 Dec 2019, 15:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 Dec 2019, 16:04Hi Phumla M
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Capitec Bank's reply04 Dec 2019, 16:04
Official
Hi Phumla M
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
10 Dec 2019, 08:42 Good day Ms Mbuyane As per our discussion, I confirm the matter has been dealt with and resolved. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply10 Dec 2019, 08:42
Official
Good day Ms Mbuyane As per our discussion, I confirm the matter has been dealt with and resolved. Kind regards Complaint Management Capitec Bank
