mN
michelle N

1 reviews | Active since Aug 2016

17 Aug 2016, 09:09

Capitec overcharging Penioners!

<p>I am a client of Capitec. My dad who is a pensioner banks with Nedbank. I told him to move to Capitec to SAVE charges. Well he went to open an account yesterday but he had to pay R75 for a remote for banking!!! he is a pensioner, surely he should have received this free or at a discount. The whole move was to save and from the beginning you have already charged him more for moving to you and opening an account with you!!! to me that is not customer service and that is unacceptable. Pay R5 fees pm BUT WAIT you must pay R75 for a remote first! ridiculous! this should be a gift to new clients ESPECIALLY PENSIONERS. I am rather disappointed and considering closing all accounts with Capitec</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply17 Aug 2016, 09:42
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank