KE
Kevin E
1 reviews | Active since Jun 2020
25 Jun 2020, 10:55
Capitec out of money?
I can't get my investment out of capitec to another bank. Has capitec ran out of money? Their app just refuses to make payments to my account with another bank. It has worked in the past.
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Replies (2)
Capitec Bank's replyOfficial
25 Jun 2020, 12:22Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jun 2020, 12:22
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
KE
Kevin E's updateReviewer Update
02 Jul 2020, 10:35I ended up having to do my transfer at the branch. It seems that their internal system removes the leading zero from standard bank accounts, but their new upgraded app does not fix old beneficiaries or mention anything about it.
With ***** being rife, it doesnt feel safe to manually change the account number. I think this is bad design.
Thanks for getting the transfer done.
With ***** being rife, it doesnt feel safe to manually change the account number. I think this is bad design.
Thanks for getting the transfer done.
KE
Kevin E's update02 Jul 2020, 10:35
Reviewer Update
I ended up having to do my transfer at the branch. It seems that their internal system removes the leading zero from standard bank accounts, but their new upgraded app does not fix old beneficiaries or mention anything about it.
With ***** being rife, it doesnt feel safe to manually change the account number. I think this is bad design.
Thanks for getting the transfer done.
With ***** being rife, it doesnt feel safe to manually change the account number. I think this is bad design.
Thanks for getting the transfer done.