MM
Mpho M
1 reviews | Active since Mar 2016
08 Aug 2024, 10:46
Capitec Orkeny Bad Service.
ATM Cash Deposit at Capitec Orkney rejected and notes retained by the SSD, the depositor came inside the Branch and logged a ticket on the system with *** last week Saturday 03/08/2024, the cash has not been refunded as yet and it is now 96 hours, the query exceeded by 2 days without being resolved.
What a bad service from Capitec, when i logged on the WhatsApp track my incidents, it is not resolved, maybe i must keep them accountable for interest on the rejected deposit that should have been cleared already on the Tuesday.
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Replies (2)
Capitec Bank's replyOfficial
08 Aug 2024, 11:10Hi Mpho, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply08 Aug 2024, 11:10
Official
Hi Mpho, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
MM
Mpho M's updateReviewer Update
12 Aug 2024, 12:23I was contacted by the Branch Manager O****leng on Saturday and he told me that it is not the depositor's fault, i must not be anegre at the depositor, meantime he can't do anything because they are not balancing the SSD in the Branch, so the Mandated Branch Manager has no clue on how to solve this issue unless SBV comes to balance the devices, meantime my money has been lying there for over a week and i must just wait.
Their SLA is 48 hours which ended on last week Tuesday. Wow Capitec what a joke.
Please log this as a formal compliant and send me the ref today so that i can claim my interest for the money that has been lying on your suspense accounts.
What kind of a service is this, are your treating customer's fairly, do you really care about customer's service?
Their SLA is 48 hours which ended on last week Tuesday. Wow Capitec what a joke.
Please log this as a formal compliant and send me the ref today so that i can claim my interest for the money that has been lying on your suspense accounts.
What kind of a service is this, are your treating customer's fairly, do you really care about customer's service?
MM
Mpho M's update12 Aug 2024, 12:23
Reviewer Update
I was contacted by the Branch Manager O****leng on Saturday and he told me that it is not the depositor's fault, i must not be anegre at the depositor, meantime he can't do anything because they are not balancing the SSD in the Branch, so the Mandated Branch Manager has no clue on how to solve this issue unless SBV comes to balance the devices, meantime my money has been lying there for over a week and i must just wait.
Their SLA is 48 hours which ended on last week Tuesday. Wow Capitec what a joke.
Please log this as a formal compliant and send me the ref today so that i can claim my interest for the money that has been lying on your suspense accounts.
What kind of a service is this, are your treating customer's fairly, do you really care about customer's service?
Their SLA is 48 hours which ended on last week Tuesday. Wow Capitec what a joke.
Please log this as a formal compliant and send me the ref today so that i can claim my interest for the money that has been lying on your suspense accounts.
What kind of a service is this, are your treating customer's fairly, do you really care about customer's service?