TO
Thembi O

1 reviews | Active since Jan 2022

31 Jan 2022, 17:08

Capitec open my account

Am so disappointed at Capitec to blocked my account because they said some one reported it, I don’t even knw who is this person, and they failed to given more clue on this issue cos I can’t access my funds and I have funds that I will use to burial my late husband in that account

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Replies (2)
Capitec Bank
Capitec Bank's reply31 Jan 2022, 17:14
Official
 Good day Thembi 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

TO
Thembi O's update01 Feb 2022, 09:56
Reviewer Update
Good Morning
Name :Thembisile Linnars Okekeid number: ***Account number: ***Im sending this email with a painful heart, on Sunday 30 January 2022 when i want to transfer money to the funeral undertakes to take my husband home, i found out that my account is not working and I contacted capitec and was told that my account has a ***** suspected transaction which I was not aware of.Yesterday i went to the branch, still the same thing, the transaction that they are talking about. I don't know anything about it , I only saw the notification and i didnt pay attention to it, as my late husband's friends and brothers have been sending me some contribution to help with the funeral arrangements.Now please I need your urgent attention to this matter as it affects me, my husband's body should be in Nigerian on Saturday morning and by Friday I need to pay R159 000 so please transfer or reverse back the money that was made on 28th January 2022 into my account back to the person who sent it.i've been capitec client for years i've never experience this kind of thing, Hope this letter finds you wellThank YouThembi Okeke ***)