Capitec online shopping made easy for them workers to steel clients money

Item: Capitec Bank
Rating: 1
Author: Shantele B

Wel after banking with capitec since 2001 we are ready to move from banks.

Online shopping worth R1800 was made from oure savings card. This card is 1 month old and we never did online shopping on this card.

Went to the bank to complain and the service i got was ****ty. The lady at the counter tried to convince me I did it my self never listened to what i had to say. She was very rude. And not much helpfull.

I want my money back and I want it today as i will be calling the media an i will go to the "onbitsman" I believe this is something that is coming straight from the bank and its personal. I want my money back today.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

11 Feb 2020, 10:38

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply11 Feb 2020, 10:38

Official

Shantele B's updateReviewer Update

11 Feb 2020, 12:27

I have been waiting 7 working days already. No more waiting. Im going to Beeld today. This is not funny anymore.

Shantele B's update11 Feb 2020, 12:27

Reviewer Update

I have been waiting 7 working days already. No more waiting. Im going to Beeld today. This is not funny anymore.

Capitec Bank's replyOfficial

20 Feb 2020, 15:27

Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards

Complaint Management

Capitec Bank

Capitec Bank's reply20 Feb 2020, 15:27