SK
Sandra K
1 reviews | Active since Aug 2023
14 Mar 2025, 16:51
Capitec online not secured and bad assistance
I lodged a complait of an authoriaed online transaction at Capitec. I did not received feedback from them on incident. I send an email but no assistance after a message that an agent will phone me. Waiti g for 2 days for this call.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
14 Mar 2025, 18:36Good day Sandra.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply14 Mar 2025, 18:36
Official
Good day Sandra.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
SK
Sandra K's updateReviewer Update
14 Mar 2025, 19:11Thank yoi. I am waiting for call
SK
Sandra K's update14 Mar 2025, 19:11
Reviewer Update
Thank yoi. I am waiting for call
SK
Sandra K's updateReviewer Update
17 Mar 2025, 08:01It seems Capitec Client care does not exist. More than 48 hours later and nobody contacted me. Maybe I misunderstand business day? Or 24 hours? I am really not happy
SK
Sandra K's update17 Mar 2025, 08:01
Reviewer Update
It seems Capitec Client care does not exist. More than 48 hours later and nobody contacted me. Maybe I misunderstand business day? Or 24 hours? I am really not happy