1 reviews | Active since Sept 2021
Capitec online funeral cover bullying
I signed up for funeral policy on the app but struggled with this and that and eventually got through. Then I changed the debit date on the app for my 1st installment to mid month but it still went through on the 1st. I called in on the 1st and was told to go to a branch to reverse it . I get to the branch in Chatsworth and the lady said I must do it on the app, it rejected processing it so she told me to wait for a consult. I left because it was too full and was at work. I went back today and the consultant told me I cant and I must call head office and ask to be put through to complaints , I asked her to call for me with capitec phone and she did, the lady on the receiving end says to me I should not have called them it is the consultant who must get manager to resolve it , if not then they must escalate it to them and I won't get this money back either ways because it's not a valid reason, I tell her the reason I changed the 1st debit date is because initially I struggled with signing up so the date I put there was not going to be convenient financially to start on the policy. She then said I must tell the consultant to email them it's not my place neither is my reason valid I should pay this money . The consultant then told me she will email but I will not get a response soon , not today maybe tomorrow if head office responds but I won't get the money today nor tomorrow either.
As a capitec client for over 10 year sim jot happy withhow they handled me and their responses and the fact that I did this with a system on the app that cant communicate or change . It's like now this money will be less beca I didn't understand certain things when taking it up and I am now forced to either take this policy by force or forfeit the money according to what they said whether I changed or not I must deal with it.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Meanwhile the clause to cover says there is a 3 month waiting period before you can claim for those you have covered so I am not sure what they mean when they say the money covers the days covered....covered where. Secondly they say I changed the date tok late it's not their problem so then why do they have a flawed system that accepts changes it cant implement. Clearly capitec knows it's how they **** and ***** from clients and bully them by saying there is nothing we can do and we wont get the money back either.
This was my 1st installment for that matter, not even past cooling period and already the mo ey and change of dates or details is not possible.
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Meanwhile the clause to cover says there is a 3 month waiting period before you can claim for those you have covered so I am not sure what they mean when they say the money covers the days covered....covered where. Secondly they say I changed the date tok late it's not their problem so then why do they have a flawed system that accepts changes it cant implement. Clearly capitec knows it's how they **** and ***** from clients and bully them by saying there is nothing we can do and we wont get the money back either.
This was my 1st installment for that matter, not even past cooling period and already the mo ey and change of dates or details is not possible.
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I am still unhappy with the fact that not only did they lie and say I am covered whilst the document clearly states that the policy is effective in 3 months, secondly their cooling of period is a forced period because even if you change your mind they will deduct and give you the run around for a refund and tell you how impossible it is to refund you because they have an external what what.
So basically you can't cancel once you sign up because your money will be gone , even if you cancel still your money will be gone even if it's only been 10 days according to them
I am still unhappy with the fact that not only did they lie and say I am covered whilst the document clearly states that the policy is effective in 3 months, secondly their cooling of period is a forced period because even if you change your mind they will deduct and give you the run around for a refund and tell you how impossible it is to refund you because they have an external what what.
So basically you can't cancel once you sign up because your money will be gone , even if you cancel still your money will be gone even if it's only been 10 days according to them