TM
Titus M
1 reviews | Active since Jul 2011
12 Oct 2019, 13:23
Capitec Online Down
How useless is Capitec becoming now. This is not the first time your online banking goes down. And Capitec does not even send their clients sms to notify them and I had to call them once again and find out. I am on a mission to close my funeral cover and my capitec account for good.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
14 Oct 2019, 15:02Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply14 Oct 2019, 15:02
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
TM
Titus M's updateReviewer Update
16 Oct 2019, 12:26Only after 4 days you want to contact me for what exactly? I am ignoring your calls cause now it is pointless to contact me. Issue was on Saturday and you decide to contact me Tuesday and Wednesday.
TM
Titus M's update16 Oct 2019, 12:26
Reviewer Update
Only after 4 days you want to contact me for what exactly? I am ignoring your calls cause now it is pointless to contact me. Issue was on Saturday and you decide to contact me Tuesday and Wednesday.
Capitec Bank's replyOfficial
25 Oct 2019, 07:45Good day Titus M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply25 Oct 2019, 07:45
Official
Good day Titus M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Best regards,