Capitec online dishes terrible service

1. Monday 03rd March 2025: Started a loan application with Capitec 2. Was asked to go into the branch to present myself which I did at the KaraGlen Capitec Banch in Eden Glen. 3. Wednesday: Capitec sent me the following messages *Capitec Bank Assistant* I'm pleased to tell you that you qualify for up to R50 000,00 Term Loan with Capitec. Please read and understand the terms and conditions emailed to you at *** and your financial summary attached.

Friday: called to explain that email was not received and was told to visit a branch(I had previously visited a branch for exactly the same thing a few days before: KaraGlen Capitec Branch in Edenvale and had seen a lady by the name of Cynthia who updated my details but even as she was updating them, she kept stated that my information was up to date especially with regards to FICA.

The consultant then asked me to go back to the branch and start my application from scratch- something I had a problem with considering the message I had received on the online plan from the initial application.

4. I think the service that I have received from Capitec has been absolutely disgusting and I believe, I had qualified for a loan and instead of assisting me, they are sending me up and down – forgetting that I have a job and my time is not for wasting.