GK
Geo K

1 reviews | Active since May 2014

21 Dec 2020, 08:12

Capitec old account not removed

This is why I moved away from Capitec. I had a small loan 20 years ago and they still have it on their system as outstanding. My credit record is clear and I do not have an outstanding Capitec account yet they still say I do. Please fix your problem. Prescribed debt.

0
Replies (4)
Capitec Bank
Capitec Bank's reply21 Dec 2020, 10:13
Official
Good day Geo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank
GK
Geo K's update21 Dec 2020, 14:21
Reviewer Update
This is not the first time I brought this up. It was not resolved last time either.
GK
Geo K's update22 Dec 2020, 10:05
Reviewer Update
See still no one contacts you. Still waiting.
GK
Geo K's update31 Dec 2020, 10:06
Reviewer Update
According to Capitec, even though he debt is removed from credit bureaus, Capitec never removes if from their system. And they can never assist you again. They hold it against you forever.