Capitec, oh Capitec....wherefore art thou?

With great growth, comes great responsibility. The app is failing. Update after update, every time doing worse. So we learn to live around it.

HOWEVER!!!! This is too much this time: Forex: emails, phone calls, facebook messenger......yet nothing but bland and generic responses, and that only on facebook. Call holding due to busy call centres, without information on queue position or how long it might take, listening to the same stupid music and recordings....half an hour of holding is usual. And don't expect an apology. Emails x 3 remain unresponded-to, despite the first one almost 60 hours old.

I received payment for some work I am doing overseas. My employer, to the best of my knowledge, completed his transfer correctly. I am new to this, so was expecting to hear form the bank when the funds were ready. But alas, nothing. So I call ( and hold and hold and hold) and receive a generic "yes it takes 5 to 7 days...." blah blah blah. After questioning the consultant, I was told maybe i should fill out a form, which they sent to me. I promptly completed the form and sent it back, still (stupidly, it seems) exected to hear back about my form or my funds. None. Nothing. Zip.

To say I am disappointed with this poor customer service, is litotical.

Now, this morning, despite the phne calls and emails, my employer (the depositor) tells me the funds have been returned to them.

HUH????? I ask the bank: "Why?", "What do we need to look at??". Nothing.

What is this Capitec? Customer service?? If so, your level of service is abysmal and unacceptable.

I have now waited for a call for 8 days, and nobody has called me. How do I fix this??