CM
Clemon M

1 reviews | Active since Aug 2022

05 Aug 2022, 10:29

Capitec offline again!!!

This bank have done it yet AGAIN!!! I cannot seem to understand why we should suffer due to they problems, its been going onto the 3rd day now and i still cannot access my banking app and to top it off, i did payments to 4 of my accounts via the when it came back on 2 days back before going back offline and those payments still have not reflected into any of those accounts and due to this i have to go into those stores and pay my accounts in cash just so that my credit scoring don't drop and don't get registered as a late payer, how unsatisfying is this... i can definitely see myself moving onto another bank.

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Replies (3)
Capitec Bank
Capitec Bank's reply05 Aug 2022, 10:37
Official
Good day ClemonThank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Best regards,

CM
Clemon M's update05 Aug 2022, 11:21
Reviewer Update
Hi there

I appreciate your quick response and i do hope this situation gets resolved just as fast because i am getting charged on debits not going out and there are payments made to me which still have not reflected into my account...
ABSOLUTELY DISSATISFIED!!!
Capitec Bank
Capitec Bank's reply06 Aug 2022, 08:33
Official
Good day Clemon Maharaj

We are aware of the current system issues impacting your banking experience.

Our App is currently unavailable and our IT team is working on fixing the issue. 

Please continue to use your card to pay or withdraw cash.

We apologise for the inconvenience.

Best regards,