Capitec offered no support on ***** activity

I called Capitec and advised them of a *****ulent account where money had been paid into. I spoke to customer service and ***** department. I was told to open a case with the police cause they can't give me the information of the person cause of the Popi act. No incident was logged. I'm disappointed in the lack of protection or at least they could have attempted to say they will engage with the person or act on the account holder.