RC
Rochelle C
1 reviews | Active since Aug 2022
05 Aug 2022, 16:53
Capitec - off line - say good bye to your money.
No help att all. How does a bank stop functioning when the systems are down. How if you waist no time reporting theft. They say you must try later when the systems are back online. a ********** debut went out off my account, THEY SAY. SORRY, But they can not help me or reverse the money, because the system are down. How can this be ok. By the time you get your system back online my money will be long gone. What then?
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
05 Aug 2022, 17:18Good day Rochelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Aug 2022, 17:18
Official
Good day Rochelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
06 Aug 2022, 13:07Good day Rochelle
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards
Capitec Bank's reply06 Aug 2022, 13:07
Official
Good day Rochelle
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards
We are sorry for the inconvenienced caused due to the system issues we've encountered this week.
We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.
Once again, we are sincerely sorry for the experience.
Kind regards
RC
Rochelle C's updateReviewer Update
08 Aug 2022, 16:16To my disappointment, Capitec informed me that it will cost me R80 for them to do an investigation and it will take up to 30days for them to get back to me. I really wish someone can explain to me how they can not help me. And how after 30 days my money will still be in the account who stole it from me.. Whats the point
RC
Rochelle C's update08 Aug 2022, 16:16
Reviewer Update
To my disappointment, Capitec informed me that it will cost me R80 for them to do an investigation and it will take up to 30days for them to get back to me. I really wish someone can explain to me how they can not help me. And how after 30 days my money will still be in the account who stole it from me.. Whats the point