Capitec now *****ing by canceling policies and still deducting payments.

What do they call it SIMPLIFY banking. Not the case with me i have a funeral policy with Capitec bank since 2019 April. During the covid pandemic i didnt pay the policy in May, June , July. Due to me not receiving salary it was difficult i also did inform Capitec via email what my situation is. I thought Capitec would come to the party giving some sort of leniency but nothing. I was informed my policy had lapsed due to non payment. Then to my surprise in August and Sept Capitec debited my acc for the policy that they cancelled due to non payment. In Oct i received another sms that due to 3 consecitive no payments my policy lapsed. So after my policy lapsed you Capitec come and ***** 2 payments thrn you cancel my policy again. Are you even for real. When i went to Wadeville branch i was yold they cant reverse the payments as 40 days jas lapsed is this a new method of ******** people. Then im being told that they will investigate it ( cant understand what needs to be investigated) but in any case. I would have received feedback after a week its been 7 working days and not a word. Pls beaware stay away from funeral policies from capitec they cancel one policy twice snd still deduct payments even though its cancelled then you are told they will investigate.