Capitec not worried about customers

I was a client of Capitec about 20 years ago, therefore do not have access to the email / cell number that were used to create my account. I wanted to move to Capitec as a client but verification failed every time. I did call the customer center and were told to go to my closest branch. The issue is that due to the hours that I work it is nearly impossible to go to town and wait in the line to be helped that is why I tried to do it online, and the times I am off the branch is closed. I just want to reset my profile or delete it so that I can create a new one. Seems that Capitec is not really about good customer service and assistance.