Capitec not willing to restore my Banking App service while being abroad, but ********* can change my account settings without being in branch.

On the 16th of September 2021, my Capitec account had a sudden contact number change without my autherization. I was not even in branch to do it, because I am currently working in China. This "person" tried to access my account by downloading the the new Capitec APP and trying to get the verifcation code that should been send to the number that they changed it to. I got this verification via email because Capitec assist me earlier this year to activate the new APP while being abroad. I acted by trying to log into my APP, and my password changed, I could not log in. So I enterent it 3 times to suspend the service and contacted them straight away. They assign a recovery team and this is where the issue starts.

They have now informed me that they wont be able to restore my service without being in branch. Are you serious! I am currently in China and with COVID regualtions constantly changing, I have been unable to travel back home for 2 years. A ******** IS ABLE TO GAIN ACCESS TO MY ACCOUNT AND CHANGE MY NUMBER WITHOUT BEING IN BRANCH, but me the client, can not be assisted to restore this service without being in branch? Even if I do provide all the needed documentation to verify that it is me. Logic...

But I have to keep on funding the account to allow my debit orders to resume as ussual and to maintain my credit score, go figure... but I have no access to my account and cant manage my own funds.

This is unacceptable and will be closing my account as soon as possible if they dont want to assist me with this issue.