CAPITEC NOT WILLING TO HELP? MISSING PAYMENT! MISSING MONEY!
Im a Capitec and FNB customer.
A payment was made from my customer (FNB) to my Capitec account. This payment was done on 5/7/2019, when not reflecting in my Capitec account, my customer logged a missing payment at FNB, FNB gave a reference number and confirmed that Capitec has received this payment.... Till today, no payment reflect on my account.
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Capitec Bank's replyOfficial
24 Jul 2019, 16:12I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply24 Jul 2019, 16:12
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
27 Jul 2019, 10:14Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
Capitec Bank's reply27 Jul 2019, 10:14
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank