Capitec not wanting to take accountability

Capitec Bad in refunding amount back to account holder App**** for a loan to buy a car. Car was delivered on 11 August The morning of 12 August car did not want to start. Monday 14 August contacted capitec via mail to inform them of the issue Also informed that I did contact the dealership. Was informed by capitec that I can either request a different vehicle with the same value from the dealership or they can log a refund. I opted for a refund. The car was subsequently returned to the dealership as per capitec instruction before refund can be processed.

On 1september the installment was deducted from I account On 2 September I was in contact with capitec again. I was informed that the refund will take between 7 and 15 working days to be processed and the instalment amount that was deducted will be paid back to me.

Anyway nothing happened and I contacted capitec again, I was then informed. That I. Need to contact the dealership to get the money back.

Keep in mind. A loan was approved with capitec and the dealership was paid via motodata. Now it seems that capitec does not want to take accountability even though I acted as per their instruction.

Return the vehicle to. The dealership before refund can be processed. Dealership has confirmed that vehicle and all relevant docs was received in good condition.