Capitec not very eager to help.

I withdrew a R1000.00 from my Capitec account at a Standard Bank ATM on the 10th of August 2025. There are 2 money slots and by the time I realized the money is dispensed at the bottom slot, it was too late and the money was withdrawn back into the machine. I phoned Capitec on Monday the 11th and was told it will take 2 to 5 days for the amount to be credited back into my account. When I phoned on the 13th, I was told it will take up to 48hrs. I waited a week, phoned again and was told, no, it will take 30 working days. I waited a week, phoned again and now we were back to 30 working days. Yesterday the person from Capitec again confirmed 30 working days. Each time I am told it is under investigation. I have a problem with this. Surely when the ATM was emptied and refilled there must have been a reconciliation of transactions for that day and it must have been over with a difference of R1000.00??? Why on earth is it taking so long to sort it out between Capitec and Standard Bank? I am a pensioner and I am telling you that R1000.00 makes a huge difference in surviving for the month.