Capitec - Not up to scratch - **** poor service

I had 2 ********** transactions go off my account on 28 December, my card was stopped and I was told I would receive my funds within 14 working days or maximum 1 month. Its now a full month after the incident and all I get told whenever I call the customer service is that they are still waiting. I have asked to speak to the department directly and get told they dont have any contact number. Dont bank with a bank that cannot resolve such important issues. I never had this with Standard Bank. I suppose ill wait forever whilst these people dont do their jobs.