Capitec - Not the best.

I visited Capitec Bank at Springs mall this morning. What a terrible experience it was. I got a number from the attendant at the door and I was told to go and sit and wait for a consultant to become available. After I waited for a few minutes I heard a shout "hey!" At first I ignored it. Then again "hey!" I looked around and their, at the entrance to the bank, a lady was actually shouting and waving at me to tell me that the consultant at desk #6 was now available. Desk #6 was right next to me. I would think that the correct way would be for the consultant to approach the client, introduce herself and invite the client to her desk. Now I want to know how Capitec got to become the best bank in SA with this type of behavior towards their clients. Then when I sat down at the desk the consultant was very rude. I had a problem on my savings account and I was treated as though I was a fool. Needless to say, the problem was not resolved. Is this the norm at Capitec? Is it the culture of Capitec to so be rude?